MAANCY Frequently Asked Questions
Orders & Shipping
When will my order ship?
- Ready-to-ship items: Dispatched within 1-3 business days
- Made-to-order pieces: Typically ship within 3-4 weeks of purchase
Each piece is thoughtfully handcrafted in our intimate Los Angeles atelier, where our small team of artisans brings our jewelry designs to life. If your order combines ready-to-ship and made-to-order items, everything will ship together once all pieces are complete.
How are orders shipped?
Each MAANCY creation is carefully packaged by hand in our studio. We ship via:
- United States: United Parcel Service (UPS) with complimentary shipping to all destinations within the contiguous United States
- International: DHL for worldwide delivery
Do you offer international shipping?
Yes, we ship our modernist jewelry worldwide via DHL. Please note:
- Recipients are responsible for any duties, taxes, or customs fees assessed by their country of residence
- Customs processing times vary by country and may affect delivery timeframes
- We're happy to provide any documentation needed to facilitate the importing process
Can I change my shipping address after placing an order?
If you need to update your shipping information, please email us as soon as possible after placing your order. For made-to-order pieces still in production, we can typically accommodate address changes. Once a package has shipped, address modifications become more challenging but we'll work with you to find the best solution.
Do you offer gift wrapping?
Yes, all MAANCY jewelry arrives in our signature packaging. For gift purchases:
- We offer complimentary special wrapping
- We can include a personalized handwritten note
- Simply include your gift message in the order notes during checkout
Our Jewelry
What materials do you use in your jewelry?
Our commitment to honest craftsmanship extends beyond materials—we value thoughtful design that celebrates simplicity and quality over excess.
- Sterling silver: We work primarily with solid sterling silver (92.5% silver content), chosen for its versatility and subtle luster
- Natural gemstones: Selected with expertise from Maancy's studies at the Gemological Institute of America, our collection features jade, onyx, lapis lazuli, and moonstone
- Individual selection: Each stone is handcut and chosen for its unique character rather than mechanical perfection
At MAANCY, we believe in creating pieces that resonate deeply with the wearer while honoring the planet and its resources.
How do the interchangeable features work?
Our modular jewelry system uses a custom-engineered mechanism designed specifically for MAANCY:
- Interchangeable elements connect securely without tools or magnets
- Many gemstone elements also function as independent earrings with posts and backs
- The system allows for multiple styling possibilities from a single investment piece
This thoughtful engineering creates jewelry you can keep for a very long time. Maybe forever, as jewelry always fits.
Do you make custom pieces?
Yes, while our core collection features sterling silver, we offer custom creations in gold upon request. Our founder's studies at the Gemological Institute of America inform our approach to custom work. Whether you're interested in a specific gemstone variation or a gold interpretation of an existing design, please contact us directly to discuss your vision and timeline.
Jewelry Care
How should I care for my sterling silver jewelry?
Sterling silver develops character over time, but proper care will maintain its distinctive luster:
- Remove your jewelry before swimming, bathing, or exercising
- Apply personal care products like perfume, lotion, and hairspray before putting on your jewelry
- Store pieces individually in a cool, dry place, ideally in the dustbag provided
- Gently polish with the included care cloth when tarnish appears, using straight strokes rather than circular motions
- For textured or satin-finished pieces, polish only in the direction of the existing finish
- Avoid commercial silver dips or harsh polishing compounds
With thoughtful care, your MAANCY pieces will continue to reflect their original design intention for generations.
How should I care for the gemstones in my jewelry?
The natural gemstones in our pieces each have their own character and require appropriate consideration:
- Protect stones from sharp impacts that might cause fracturing
- Clean gently using only a soft, slightly damp cloth
- Avoid ultrasonic cleaners, steam, or harsh chemicals
- Store pieces separately to prevent scratching
- For porous stones like lapis lazuli, avoid prolonged exposure to water
Remember that the natural variations in our handcut gemstones contribute to their individual character and are an intentional aspect of our design approach.
How does sterling silver age over time?
Sterling silver evolves with you, developing a distinctive character through natural interaction with air and elements. This living quality is part of what makes silver jewelry special—each piece gradually becomes uniquely yours as it responds to your wearing patterns and environment.
The included care cloth allows you to maintain the original bright finish if desired. Some collectors appreciate the subtle warmth that develops naturally over time. Either approach honors the inherent beauty of this traditional jewelry material that has been cherished for centuries.
Returns & Exchanges
What is your return policy?
- MAANCY offers a 14-day exchange policy from the delivery date for store credit
- Due to the handcrafted nature of our items, no cash returns are available on jewelry or object orders
We approach our exchange policy with the same thoughtfulness that guides our design process, balancing practical considerations with our commitment to customer satisfaction.
How do I exchange an item?
- Email info@maancy.com with subject line "Return + Order #" and attach photos if relevant
- Exchanges must be initiated within 14 days after delivery to receive store credit
- After your piece returns to our studio, please allow 3-4 days for inspection and processing
- All original packaging must be included with your return (returns without complete packaging will incur a $40 materials fee)
Important: The customer is responsible for return shipping costs and insurance. We strongly recommend insuring your package, as we cannot be responsible for items lost during transit.
Do you offer a warranty?
While we don't offer a conventional warranty, we stand behind the quality and craftsmanship of each piece that leaves our Los Angeles studio. If your MAANCY jewelry requires repair due to a manufacturing defect, please contact us to discuss options.
Our commitment to creating lasting pieces extends beyond the initial purchase—we believe jewelry should tell a story—one of care, artistry, and connection, developing character while maintaining its essential integrity.
Sustainability
How does MAANCY approach sustainability?
Sustainability informs our process from design concept through production and beyond:
- Thoughtful design: Embodying quiet elegance that celebrates simplicity over excess
- Local production: Crafted in our intimate Los Angeles atelier to reduce transportation impact
- Made-to-order model: Echoing the bespoke craftsmanship of the past while minimizing waste
- Modular versatility: Providing multiple styling options from fewer pieces
- Responsible sourcing: Prioritizing recycled silver content when available
- Natural materials: Selecting gemstones for their inherent character rather than uniformity
We believe in creating pieces that resonate deeply with the wearer while honoring the planet and its resources.
Why choose handmade, small-batch jewelry?
Our studio is more than just a workspace—it's a reflection of our values. With only a few team members, each piece is imbued with a sense of intimacy and care that larger-scale production cannot replicate.
Our small-batch approach allows us to:
- Maintain meticulous quality standards through direct artisan oversight
- Adapt techniques that celebrate centuries-old methods of adornment
- Reduce material waste through thoughtful production planning
- Create pieces with subtle variations that reflect their handmade origin
- Build relationships between maker and materials that translate into the finished piece
The result is jewelry meant to be cherished for years, embodying a quiet elegance and thoughtful design.
If you have questions about our modernist jewelry collection that draws inspiration from geometric lines in brutalist architecture and soft organic forms found in nature, please contact us at info@maancy.com. We welcome the conversation about our craft and materials.